Outbound calls fail with no callback number
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Outbound calls fail with no callback number
| Problem Summary | The outbound calls might fail if a callback for an outbound contact is missed during the day and the Campaign Configuration has missed callback action = Retry. |
|---|---|
| Error Message | NullPointerException in the MIVR logs (SS_OB) |
| Possible Cause | This is a know defect |
| Recommended Action | Update the Dialinglist table with the following query:
update DialingList set callbackNumber = phone01 where (callresult=8 and callbackNumber = ) |
| Release | Release 8.0(1) |
| Associated CDETS # | CSCtc29606 |
