Outbound Option - Dialing Problems: Uneven Distribution of Calls Between Dialers
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Uneven Distribution of Calls Between Dialers
| Problem Summary | A Dialer report indicates that one Dialer processes significantly more attempts than the other Dialer, and that agents handled on the Dialer handling fewer agents have longer idle times. |
| Error Message | N/A |
| Possible Cause | This is likely because of the way Dialers detect when agents are available, as one Dialer will often see the agents come available first. |
| Recommended Action | Consider switching to a single Dialer configuration. |
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
