| Problem Summary ||A Dialer report indicates that one Dialer processes significantly more attempts than the other Dialer, and that agents handled on the Dialer handling fewer agents have longer idle times.
| Error Message ||N/A
| Possible Cause ||This is likely because of the way Dialers detect when agents are available, as one Dialer will often see the agents come available first.
| Recommended Action ||Consider switching to a single Dialer configuration.
| Release ||Release 7.5(1) and 8.0|
| Associated CDETS # || None. |