| Problem Summary ||Both Dialers have relatively low idle times and high all ports busy times.
| Error Message ||N/A
| Possible Cause ||Dialers have been over-subscribed. The combination of number of agents, DialingList hit rate, and average handle time are likely more than the deployed number of ports the Dialer can handle.
| Recommended Action ||Try the following:
- Reduce the number of agents working on the campaign
- Move a campaign to a skill group on another agent PG
- Add more Dialer ports to the solution, possibly on another agent PG
| Release ||Release 7.5(1) and 8.0|
| Associated CDETS # || None. |