| Problem Summary | Both Dialers have relatively low idle times and high all ports busy times.
|
| Error Message | N/A
|
| Possible Cause | Dialers have been over-subscribed. The combination of number of agents, DialingList hit rate, and average handle time are likely more than the deployed number of ports the Dialer can handle.
|
| Recommended Action | Try the following:
- Reduce the number of agents working on the campaign
- Move a campaign to a skill group on another agent PG
- Add more Dialer ports to the solution, possibly on another agent PG
|
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
