Outbound Option - Dialing Problems: Customer records are lost when using Single Dialer configuration

From DocWiki

Jump to: navigation, search

Customer records are lost when using Single Dialer configuration

Problem Summary Some Customer records are not dialed out when using Single Dialer configuration
Error Message N/A
Possible Cause With two Dialers and only one dialer used for dialing out(Single Dialer configuration), the other dialer which is ignored will continue to make route requests for the same campaign skill group, but they will be rejected and hence failing to dial out the customer record. The active dialer will continue to work on the available agents for that skill group
Recommended Action Use separate PG config when only specific dialers are used for dialing out.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools