| Problem Summary | Transfers of Customer Calls to Agents are Failing.
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| Error Message |
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| Possible Cause 1 | Agents and SCCP Dialer Ports are in different partitions.
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| Recommended Action 1 | Make sure that the Dialer ports have a Unified CM calling search space that can access the agent devices.
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| Possible Cause 2 | Voice Gateway and SCCP Dialer Ports are in different partitions.
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| Recommended Action 2 | Change a registry key on the Unified CCE PG to use the Calling Search Space of the dialer port instead of the voice gateway. Set UseRedirectAddressSearchSpace = 1.
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| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
