Outbound Option - Configuration Problems: Transfers of Customer Calls to Agents are Failing

From DocWiki

Jump to: navigation, search

Transfers of Customer Calls to Agents are Failing

Problem Summary Transfers of Customer Calls to Agents are Failing.
Error Message
Possible Cause 1 Agents and SCCP Dialer Ports are in different partitions.
Recommended Action 1 Make sure that the Dialer ports have a Unified CM calling search space that can access the agent devices.
Possible Cause 2 Voice Gateway and SCCP Dialer Ports are in different partitions.
Recommended Action 2 Change a registry key on the Unified CCE PG to use the Calling Search Space of the dialer port instead of the voice gateway. Set UseRedirectAddressSearchSpace = 1.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools