| Problem Summary ||Records Abandoned To IVR are retried by the Outbound option.
| Error Message ||
| Possible Cause 1 ||The Dialer after abandoning the call to IVR, retries the same record. There by the same record is dialed out again.
| Recommended Action 1 || Create a registry "HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<inst>\LoggerA\BlendedAgent\CurrentVersion\CloseAbandonedToIVR" and set it to 1. There by the IVR Abandoned records are updated with call status as "closed" rather than "Retry".
| Release ||Release 7.0, 7.5(1) and 8.0|
| Associated CDETS # || None. |