One DN works properly but the other one does not

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Problem Summary

One DN works properly, but the other does not work.

Error Message


Possible Cause


Recommended Action

Perform the following steps to troubleshoot DN problems of this type for the Comprehensive exercise:

  1. Open the Unified ICM Script Editor with the script for the call that does not work.
  2. Select Script > Monitor Script and place the call again. Monitor mode will indicate how far the call is processed through the script.
  3. Check that you have saved the latest Unified ICM call script. If it was not saved, save the script and retry the call.
  4. Check the connections on the calls script.

See topics related to call transfer additions.



Associated CDETS #


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