OVA Template Details for Unified Contact Center Enterprise Release 10.0(1)

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Download the appropriate OVA file for the ESXi version you are deploying on. When you deploy the OVA, a drop-down list of the configurations is presented allowing you to select the appropriate configuration for the UCCE sized component that you are installing.


Configuration Name Capacity Limit vCPU Cores vCPU reservation (MHz) vRAM / Memory (GB) vRAM reservation (MB) vDisk (GB) vNIC
Notes
Router CCE: 12,000

ICME: 28,800 Agents
4 3000 8 8192 1 x80 2
Logger CCE: 8,000 Agents

CCE: 12,000 Agents - Requires SAN for data storage

ICME: 28,800 Agents
4 3000 8 8192 1x 80 for OS
1x 500 for DB
2 The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.
Rogger 4,000 Agents 4 5400 6 6144 1x 80 for OS
1x 150 for DB
2
Progger 450 Agents CTI Toolkit Desktop

300 Agents Cisco Agent Desktop
4 5400 6 6144 1x 150 2 Deprecated - upgrades of existing Progger deployments only.
Large Agent PG 2,000 Agents 2 3600 6 6144 1x 80 2 All Agent PGs for Unified CM support a single Agent PIM. A second CM PIM is supported only for CTI Route Points.


Generic PG and System PGs support up to half agent capacity in VRU ports.

Second PG support (optional)-- Up to one of the following:

  • MR PG may be installed as second PG on server for Multi-channel and Outbound Option.
  • VRU PG may be installed as second PG on server with up to half agent capacity in ports.


Outbound Option Dialer is supported on Agent PG.

For more information about PIM limits and Outbound Option Dialer agent capacity impact, see the Cisco Unified Contact Center Enterprise Design Guide, Release 10.0(1).

Large CAD Agent PG 1,000 Agents 4 5400 6 6144 1x 80 for OS
1x80 for DB
2
Small Agent PG 1,000 Agents 1 1800 4 4096 1x 80 2
Small CAD Agent PG 300 Agents 2 1800 6 6144 1x 80 for OS
1x 80 for DB
2
Large MR PG 2,000 Agents, 10 PIMs 2 1800 6 6144 1x 80 2  
Small MR PG 1,000 Agents, 5 PIMs 1 1000 4 4096 1x 80 2  
Large VRU PG 9,600 Ports, 10 PIMs 2 1800 2 2048 1x 80 2  
Small VRU PG 1,200 Ports, 4 PIMs 1 1000 2 2048 1x 80 2  
Avaya ACD PG 2000 Agents - 5 Skill Group Per Agent

1600 Agents - 10 Skill Group Per Agent

1300 Agents - 15 Skill Group Per Agent

1000 Agents - 20 Skill Group Per Agent
2 3600 6 6144 1x 80 2  
Large TDM ACD PG 2,000 Agents 2 3600 6 6144 1x 80 2  
Small TDM ACD PG 250 Agents 1 1800 4 4096 1x 80 2  
Large UCC Gateway PG 2,000 Agents 2 3600 6 6144 1x 40 2  
Small UCC Gateway PG 450 Agents 1 1800 4 4096 1x 80 2  
Administration Client 1 2 2048 1x 40 1  (Client AW)
Administration Server - AW 50 Reporting Users 1 750 2 2048 1x 40 1  


AW-HDS 200 Reporting Users 4 3600 8 8192 1x 80 for OS
1x 500 for DB
1 The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.
AW-HDS-DDS 200 Reporting Users 4 3600 8 8192 1x 80 for OS
1x 500 for DB
1
HDS-DDS 200 Reporting Users 4 3600 8 8192 1x 80 for OS
1x 500 for DB
1
Small CCMP single box 1,500 Users 4 - 4 4096 1x 100 1  
Large CCMP Web/App Svr 8,000 Users 4 - 4 4096 1x 100 1  
Small CCMP with Config AW 1,500 Users 4 - 4 4096 1x 100 1  
Large CCMP DB only 8,000 Users 8 - 4 4096 1x 250 1  
Sigtran Gateway N/A 2 - 4 4096 1x 100 1  
Remote Silent Monitor 80 Concurrent Sessions 2 - 4 4096 1x 100 1  

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