OVA Template Details for Unified Contact Center Enterprise Release 10.0

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Configuration Name Capacity Limit vCPU Cores vCPU reservation (MHz) vRAM / Memory (GB) vRAM reservation (MB) vDisk (GB) vNIC
Notes
Router CCE 12,000 Agents
ICM Enterprise 28,800 Agents
4 3000 8 8192 1 x80 2
Logger 12,000 Agents 4 3000 8 8192 1x 80 for OS
1x 500 for DB
2

The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Rogger 4,000 Agents 4 5400 6 6144 1x 80 for OS
1x 150 for DB
2 The two vDisks can be in the same datastore

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Progger 450 Agents 4 5400 6 6144 1x 150 2 Deprecated - upgrades of existing Progger deployments only.
Large Agent PG 2,000 Agents 2 3600 6 6144 1x 80 2 All Agent PGs for Unified CM support a single Agent PIM.
Large CAD Agent PG 1,000 Agents 2 3600 6 6144 1x 80 2 All Agent PGs for Unified CM support a single Agent PIM.
Large CAD Agent PG w/ SQL 1,000 Agents 4 5400 6 6144 1x 80 for OS
1x80 for DB
2 All Agent PGs for Unified CM support a single Agent PIM.
Small Agent PG 1,000 Agents 1 1800 4 4096 1x 80 2 All Agent PGs for Unified CM support a single Agent PIM.
Small CAD Agent PG 300 Agents 1 1800 4 4096 1x 80 2 All Agent PGs for Unified CM support a single Agent PIM.
Small CAD Agent PG w/ SQL 300 Agents 2 1800 6 6144 1x 80 for OS
1x 80 for DB
2 All Agent PGs for Unified CM support a single Agent PIM.
Large MR PG 2,000 Agents, 10 PIMs 2 1800 6 6144 1x 80 2  
Small MR PG 1,000 Agents, 5 PIMs 1 1000 4 4096 1x 80 2  
Large VRU PG 9,600 Ports, 10 PIMs 2 1800 2 2048 1x 80 2  
Small VRU PG 1,200 Ports, 4 PIMs 1 1000 2 2048 1x 80 2  
Avaya ACD PG See link for sizing 2 3600 6 6144 1x 80 2  
Large TDM ACD PG 2,000 Agents 2 3600 6 6144 1x 80 2  
Small TDM ACD PG 250 Agents 1 1800 4 4096 1x 80 2  
Large UCC Gateway PG 2,000 Agents 2 3600 6 6144 1x 40 2  
Small UCC Gateway PG 450 Agents 1 1800 4 4096 1x 80 2  
Administration Client 1 2 2048 1x 40 1  (Client AW)
Administration Server - AW 50 Reporting Users 1 750 2 2048 1x 40 1  


AW-HDS 200 Reporting Users 4 3600 8 8192 1x 80 for OS
1x 500 for DB
1  (200 reporters.)

The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

AW-HDS-DDS 200 Reporting Users 4 3600 8 8192 1x 80 for OS
1x 500 for DB
1  

The two vDisks can be in the same datastore.

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

HDS-DDS 200 Reporting Users 4 3600 8 8192 1x 80 for OS
1x 500 for DB
1 (200 reporters.)

The two vDisks can be in the same datastore.  

The DB vDisk can be custom sized at OVA deployment based on solution sizing and customer retention requirements using the DB Estimator tool.

Small CCMP single box 1,500 Users 4 - 4 4096 1x 100 1  
Large CCMP Web/App Svr 8,000 Users 4 - 4 4096 1x 100 1  
Small CCMP with Config AW 1,500 Users 4 - 4 4096 1x 100 1  
Large CCMP DB only 8,000 Users 8 - 4 4096 1x 250 1  
Sigtran Gateway N/A 2 - 4 4096 1x 100 1  
Remote Silent Monitor 80 Concurrent Sessions 2 - 4 4096 1x 100 1  

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