Not able to receive the IVR treatment when 'Answering Machine Treatment' or 'Abandoned Call Treatment' is configured as Transfer-To-IVR

From DocWiki

Jump to: navigation, search
Problem Summary Not able get the IVR treatment when 'Answering Machine Treatment' or 'Abandoned Call Treatment' is configured as Transfer-To-IVR
Error Message N/A
Possible Cause
  1. Dial peer is not configured Trigger
  2. IVR ports are not available for Agent Progressive / Predictive
Recommended Action
  1. Add a Dial peer for Trigger in SIP Gateway
  2. Make sure that some free IVR ports are available for Agent campaign
Release Release 10.5(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

Personal tools