| Problem Summary
|| When an agent receives a call, the Enterprise Data pane does not display the expected data.
| Error Message
| Possible Cause
|| The Unified CCX server is not correctly passing enterprise data from the Enterprise service to Agent Desktop. This situation can be a result of incorrect step configuration in the script or in the Enterprise Data Configuration section of Desktop Administrator. It can also result from an out-of-sync condition between the Enterprise Data subsystem and the Enterprise service.
| Recommended Action
|| Complete the following steps:
- Verify the step configuration in the script and in the Enterprise Data Configuration section of Desktop Administrator.
- Stop and restart the Enterprise service.
- If the problem persists, stop and restart the Unified CCX engine.
|| CAD Unified CCX 8.5
| Associated CDETS #