Multiline Support: Snapshot Device Request causes error
Snapshot Device Request causes error
|Problem Summary||Snapshot Device Request fails with error|
|Possible Cause|| Before Release 8.0, the OPC handled CSTASnapshotDevice requests by checking its internal memory for data on the target phone. The OPC responded with a CSTASnapshotDeviceConfEvent. However, the OPC could get out of synch and have inaccurate data in its internal memory.
Release 8.0 changed this behavior by adding processing for CSTA_SNAPSHOT_DEVICE_REQ to the PIM. The OPC forwards CSTASnapshotDevice requests to the PIM. The PIM responds with the CSTA_SNAPSHOT_DEVICE_CONF message. The new behavior does not return any data unless an agent is signed in on the target phone.
|Recommended Action||Take the new behavior into account when using Snapshot Device Requests in your applications.|
|Release||Unified Contact Center Enterprise 8.0 and higher|
|Associated CDETS #||CSCui51440|