Multi-session Email: Agents not receiving Emails

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Problem Summary Agents not receiving Emails from customers.
Error Message

NA

Possible Cause Socks Proxy is not configured or enabled.
Recommended Action Configure the Socks Proxy Server and enable it.

Make sure that Socks Proxy is reachable from SocialMiner and Socks Proxy Server is able to reach Office 365.

For more information, click the following link:

http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_11.5

Release Release 11.5(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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