Multi-session Email: After successful modification of Context Service configuration from Unified CCX, SocialMiner fails to re-initialize Context Service client

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Problem Summary After modification of Context Service configuration from Unified CCX, POD creation fails.
Error Message NA
Possible Cause SocialMiner is unable to reach the proxy server configured from Unified CCX.

ConnectionTimeoutException to one of the context service cloud service host.

Recommended Action

These issues are related to network connection/configuration. Login to SocialMiner and check if the Context Service integration filter is red. Verify the connectivity to the failing context service cloud host.

For more information, click the link below:

http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_11.5#Context_Service

Release Release 11.5(1)
Associated CDETS # None

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