Multi-session Chat and Email: POD not created for Incoming Chat/Email contact in Agent Desktop
SocialMiner Multi-session Chat and Email: Context Service: POD not created for Incoming Chat/Email contact in Agent Desktop
|Problem Summary||An agent is handling multiple chat and email contacts on the Finesse desktop. The POD is not created for Incoming Chat/Email contact in Agent Desktop.|
|Possible Cause||Finesse administration shows Context Service as registered, but registration was not successful in SocialMiner.|
|Recommended Action|| Verify if SocialMiner was configured with Context Service from Unified CCX. If there is no configuration then register for Context Service again from Unified CCX or Contact CCX TAC.
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|Associated CDETS #||None|