Multi-session Chat: User interface is not localized

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Multi-session Chat: User interface is not localized

Problem Summary The user interface on the agent desktop is not localized.
Error Message N/A
Possible Cause The Unified CCX, Finesse, or SocialMiner language packs are not installed.
Recommended Action
  • Ensure that language packs are installed for Unified CCX, Finesse, and SocialMiner.
  • Ensure that the desired language is selected in the Finesse user interface.


Note: If a given language is not supported by SocialMiner, the user interface defaults to English.

Release Release 10.5(1)
Associated CDETS # None 


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