Multi-session Chat: Chat disconnected

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Multi-session Chat: Chat disconnected

Problem Summary The agent tries to accept a chat contact or the agent is in a chat session and receives an error that the chat is disconnected.
Error Message Chat disconnected
Possible Cause A connection failure occurred between the reply template and the SocialMiner XMPP server during the initial attempt to join the chat room or after joining the chat room.
Recommended Action If the agent is in the chat room when the error occurs, have the agent click the End button to close the template. The contact is then marked as discarded.
Release Release 10.5(1), 10.6(1) 
Associated CDETS # None


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