Mobile Agent Conference Bridge: Agent Greeting Fails to Play Due to Network Congestion
<Agent Greeting Fails to Play Due to Network Congestion>
|Problem Summary||Agent Greeting Fails to play when using a conference bridge.|
|Error Message|| Appears in the Windows Event Viewer > Application Log on the UCCE Peripheral Gateway: |
Failed to play Agent Greeting <type> for the call <call ID>) to Agent <agent ID> with the extension <extension> due to the call failure with cause: Network Congestion.
|Possible Cause||Pertains to cross-cluster calls. Heavy network load caused a loss of service or quality.|
|Recommended Action||Check your UCCE, CVP, and UNIFIED CM logs for more information about the source of the error.|
|Associated CDETS #||None|