Mobile Agent Conference Bridge: Agent Greeting Fails to Play Due to Network Congestion

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<Agent Greeting Fails to Play Due to Network Congestion>

Problem Summary Agent Greeting Fails to play when using a conference bridge.
Error Message Appears in the Windows Event Viewer > Application Log on the UCCE Peripheral Gateway:
Failed to play Agent Greeting <type> for the call <call ID>) to Agent <agent ID> with the extension <extension> due to the call failure with cause: Network Congestion. 

MessageId=33 Category=EnterpriseAgentPIM

Possible Cause Pertains to cross-cluster calls. Heavy network load caused a loss of service or quality.
Recommended Action Check your UCCE, CVP, and UNIFIED CM logs for more information about the source of the error.
Release 8.5(2)
Associated CDETS # None


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