Mobile Agent Conference Bridge: Agent Greeting Fails to Play Due to Generic Call Failure

From DocWiki

Jump to: navigation, search

<Agent Greeting Fails to Play Due to Generic Call Failure>

Problem Summary Agent Greeting Fails to play when using a conference bridge.
Error Message Appears in the Windows Event Viewer > Application Log on the UCCE Peripheral Gateway:
Failed to play Agent Greeting <type> for the call <call ID>) to Agent <agent ID> with the extension <extension> due to the call failure with cause: Generic Call Failure

MessageId=36 Category=EnterpriseAgentPIM

Possible Cause A Unified CM error has occurred but the UNIFIED CM error code is not understood by UCCE.
Recommended Action Check your Unified CM logs for more information about the source of the error.
Release 8.5(2)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

Personal tools