Mobile Agent: Agent information is incorrect or calls are not routed to agent phone

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Mobile Agent: Agent information is incorrect or calls are not routed to agent phone

Problem Summary After a mobile agent signs in to Finesse, incorrect mobile agent information appears on the desktop or calls are not routed to the agent phone.
Error Message None
Possible Cause Two mobile agent sessions exist with the same agent ID and extension but with different dial numbers or modes. 
Recommended Action

Have the agent sign out from the current session and then sign back in. 

Note: Signing out from the current session also signs out the other session with the same agent ID and extension.

Release Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 11.0(1) 
Associated CDETS # CSCuq16397


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