Mechanism to login to CCX using local Application user Credential when SSO is enabled

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Mechanism to log in to CCX using local Application user credential when SSO is enabled

Problem Summary Mechanism to log in to CCX using local application user credential when SSO is enabled.
Error Message NA
Possible Cause

Enterprise user cannot log in due to Single Sign-On issues. 

Recommended Action
For any changes to be made in the configurations like disabling SSO, the admin can use the following recovery URLs to log in to the Unified CCX Application Administration or Unified CCX Serviceability.

  • URL for Cisco Unified CCX Administration : https://<ipaddess/fqdn> /appadmin/recovery_login.htm
  • URL for Cisco Unified CCX Serviceability : https://<ipaddress/fqdn>/ uccxservice/recovery_login.htm

To disable SSO, the command line interface can also be used.

Release Release 11.5(1)
Associated CDETS # None


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