The Manage Chat gadget does not appear in Finesse Desktop on the Manage Chat tab

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Problem Summary The Manage Chat gadget does not appear in Finesse Desktop on the Manage Chat tab.
Error Message
NA
Possible Cause SocialMiner reply template is not configured in Finesse Desktop Layout.
Recommended Action Check whether the SocialMiner Manage Chat gadget is configured in Finesse Desktop Layout.
  1. Log in to https://<UCCX-server-FQDN>:8445/cfadmin.
  2. Go to the Desktop Layout tab and update the layout according to the comments in the layout.
<!--
The following Tab and Gadget are used for WebChat. They are *ONLY* supported with WebChat. If you are not using WebChat, then
remove them. If you are using WebChat, include this Gadget in the Desktop Layouts used by Teams associated with chat
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-socialminer-server" with the Fully Qualified Domain Name of your SocialMiner Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.
IMPORTANT NOTE:
- For this Gadget to work, you must have performed all documented prerequisite steps.

<tab>
<id>manageChats</id>
<label>finesse.container.tabs.agent.manageChatsLabel</label>
<gadgets>
<gadget>https://my-socialminer-server/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430</gadget>
</gadgets>
</tab>
-->

Release Release 10.5(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

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