Maintenance Release Support Matrix

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Cisco Unified Contact Center Enterprise
Maintenance Release Support Matrix

This Cisco Unified Contact Center Enterprise (Unified CCE) Maintenance Release Support Matrix is provided as a supplement to the “Cisco Unified Contact Center Enterprise Software Maintenance Strategy” document as a reference of recent Unified CCE First Customer Shipment (FCS) and End of Software Maintenance (EoSWM) dates. The Strategy document is posted here: http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1001/prod_bulletin0900aecd806743bd_ps1844_Products_Bulletin.html

Unified CCE 11.x

Product Version FCS Date EoSWM End of Support/Obsolete
11.0(1) September 20, 2015
December 20, 2016 March 2021
Estimated
11.0(2) December 11, 2015 March 11, 2017 March 2021
Estimated
11.0(3)
February 2017
Estimated
May 2017
Estimated
March 2021
Estimated
11.5(1) September 19, 2016 December 2017
Estimated
March 2021
Estimated
. . .
11.x(x) Release March 2019
Estimated
March 2021
Estimated


Unified CCE 10.5

Product Version FCS Date EoSWM End of Support/Obsolete
10.5(1) June 18, 2014 September 18, 2015
December 2020
Estimated
10.5(2) July 8, 2015 July 22, 2015 December 2020
Estimated
10.5(2a) July 22, 2015 October 22, 2016 December 2020
Estimated
10.5(3)
December 6, 2016 March 6, 2018 December 2020
Estimated
. . .
10.5(x) Release December 2018
Estimated
December 2020
Estimated


Unified CCE 10.0

Product Version FCS Date EoSWM End of Support/Obsolete
10.0(1) December 20, 2013
March 20, 2015
November 30, 2019
Estimated
10.0(2) October 26, 2014 October 31, 2017 November 30, 2019
Estimated
10.0(3)
March 2017
Estimated
June 2017
Estimated
November 30, 2019
Estimated
. . .
10.0(x) Release November 30, 2017
Estimated
November 30, 2019
Estimated


Unified CCE 9.x

Product Version FCS Date EoSWM End of Support/Obsolete
9.0(1) June 15, 2012 September 15, 2013 March 31, 2018
9.0(2) September 21, 2012 December 21, 2013 March 31, 2018
9.0(3) March 29, 2013 June 29, 2014 March 31, 2018
9.0(4) final release September 27, 2013 March 28, 2016
March 31, 2018


Additional details about Unified CCE End of Life/End of Sale (EOL/EOS) notices can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_eol_notices_list.html

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