Maintenance Release Support Matrix

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Cisco Unified Contact Center Enterprise
Maintenance Release Support Matrix

This Cisco Unified Contact Center Enterprise (Unified CCE) Maintenance Release Support Matrix is provided as a supplement to the “Cisco Unified Contact Center Enterprise Software Maintenance Strategy” document as a reference of recent Unified CCE First Customer Shipment (FCS) and End of Software Maintenance (EoSWM) dates. The Strategy document is posted here: http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1001/prod_bulletin0900aecd806743bd_ps1844_Products_Bulletin.html

Unified CCE 11.0

Product Version FCS Date EoSWM End of Support/Obsolete
11.0(1) June 2015
Estimated
September 2016
Estimated
November 2020
Estimated
TBD TBD TBD TBD
(final determination at FCS of next release) (final determination at FCS of next release)


Unified CCE 10.5

Product Version FCS Date EoSWM End of Support/Obsolete
10.5(1) June 18, 2014 September 18, 2015
Estimated
June 2019
Estimated
10.5(2) TBD TBD TBD
(final determination at FCS of v11.0) (final determination at FCS of v11.0)


Unified CCE 10.0

Product Version FCS Date EoSWM End of Support/Obsolete
10.0(1) December 20, 2013
March 20, 2014
Estimated
June 20, 2019
Estimated
10.0(2) TBD TBD TBD
10.0(final release) TBD

April 2017
Estimated

June 2019
Estimated


Unified CCE 9.x

Product Version FCS Date EoSWM End of Support/Obsolete
9.0(1) June 15, 2012 September 15, 2013 March 31, 2018
9.0(2) September 21, 2012 December 21, 2013 March 31, 2018
9.0(3) March 29, 2013 June 29, 2014 March 31, 2018
9.0(4) final release September 27, 2013 March 28, 2016
March 31, 2018


Unified CCE 8.x

Product Version FCS Date EoSWM End of Support/Obsolete
8.0(1) August 24, 2009 February 18, 2011 April 30, 2016 
8.0(2) June 3, 2010 February 2, 2011 April 30, 2016
8.0(3) November 18, 2010 February 19, 2012 April 30, 2016
8.5(1) December 20, 2010 March 20, 2012 April 30, 2016
8.5(2) July 12, 2011 October 15, 2012 April 30, 2016 
8.5(3) November 13, 2011 February 15, 2013 April 30, 2016 
8.5(4) final release September 21, 2012 April 17, 2014 April 30, 2016


Additional details about Unified CCE End of Life/End of Sale (EOL/EOS) notices can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_eol_notices_list.html

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