| Problem Summary
| macros do not play back correctly on dropped events.
|
| Error Message
| None.
|
| Possible Cause
| If Agent Desktop is running in Normal mode (maximized when a call is received, and minimized when there are no call appearances) macros might play back to the wrong window. When Agent Desktop minimizes after a call is dropped, it steals focus from the target macro window.
|
| Recommended Action
| Place a [Delay]<milliseconds> command at the beginning of the macro, where <milliseconds is the desired length of delay. This allows time for Agent Desktop to minimize before playing back the macro. For example:
[DELAY} 1000
[APPLICATION:NOTEPAD=UNTITLED – NOTEPAD]
|
| Release
| CAD Unified CCX 8.5
|
| Associated CDETS #
| None.
|
