Login/Connection issues of Historical Reports Client over a non-Cisco VPN

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Login/Connection issues of Historical Reports Client over a non-Cisco VPN

Problem Summary When trying to run the Cisco Unified CCX Historical Reports Client over a non-Cisco VPN, the user receives an error.

The major failure is the connection problem between Historical Reports Client and Cisco Unified CCX Server.

Error Message User gets different error messages in different scenarios. The common messages in most of the scenarios are:

"An error occurred while communicating with web server."

"All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054."

Possible Cause Some of the non-Cisco VPN software block the connection between Cisco Unified CCX Historical Reports Client and Cisco Unified CCX Server.
Recommended Action It is required to use Cisco VPN on client machines having Cisco Unified CCX Historical Reports client.
Release Release 7.0(x), Release 8.0(x), Release 8.5(x)
Associated CDETS # "None"

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