Logging: Enable debug level logging

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Logging: Enable debug level logging

Problem Summary

The default logging level for Finesse is not sufficient to troubleshoot a problem.

Note: You must engage Cisco Technical Support to enable debug level logging.

Error Message None
Possible Cause N/A
Recommended Action

To enable debug level logging for the Finesse webservices component:

  1. Enable root access on the Finesse VMs.
    Note: You must contact Cisco Technical Support for assistance with this step.
  2. SSH to the Finesse VM and log in using the remote account user created by Cisco Technical Support.
  3. Browse to /opt/cisco/desktop/conf/webservices.
  4. Open aws.properties.
  5. Look for com.cisco.reportingserver.loglevel = INFO. Change this to com.cisco.reportingserver.loglevel = DEBUG.
  6. Save the file.
  7. Restart the Cisco Finesse Tomcat service (Cisco Tomcat service for Unified CCE Release 10.5 and earlier).
Release Release 8.5(3), Release 9.0(1), Release 9.1(1), Release 10.0(1), Release 10.5(1), Release 10.6(1), Release 11.0(1) 
Associated CDETS # None

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