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Log Levels for issues related to Routing and Queuing
|Problem Summary|| Additional Log Levels required for escalating issues related to Routing and Queuing |
Revert back to default log levels once relevant logs were collected for the issue otherwise this may impact the system's performance.
|Possible Cause||Multiple Causes|
|Recommended Action|| When Conference is done using Select Join or Join Across Line feature then the Agent states for the agents who are present on that conference call will be computed. Unified CCX ignores agent state transformation when the call is on an agent's Non IPCC extension except a corner case where an agent do JAL, and as a result of that the call ends up on the agent’s non IPCC extension.
|Release||Release 7.0(x) Release 8.0(1)|
|Associated CDETS #||None|