Live data reports not getting displayed in CUIC

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Live data reports not getting displayed in CUIC

Problem Summary Live data reports not getting displayed in CUIC
Error Message NA
Possible Cause The Cisco Unified Intelligence Center certificate is not added to the trust store of the browser.
Socket IO Server is down
The Cisco Unified Intelligence Center Service is not running.
Recommended Action

Follow the below steps to troubleshoot:

1. Check if the browser pop up blocker is disabled and accept the certificates.
2. Collect the Browser logs and look for any exceptions. Also note the Json formatted live data messages if appearing in these logs.
3. Check from the CCX Servieability if the following service are up and running:
    a. Cisco Unifed CCX Socket.IO Service
    b. Cisco Unified Intelligence Center Reporting Service
4. Collect the CUIC server and Socket.IO service logs for further troubleshooting.


Release Release 11.0(1)
Associated CDETS # NA


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