Live Data reports prompt an internal server error when they are accessed

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Live Data reports prompt an internal server error when they are accessed

Problem Summary Live Data reports prompt an internal server error when they are accessed.
Error Message
Internal Server Error - Could not fetch report data: null
Possible Cause
  • Cisco Unified Intelligence Center is unable to retrieve the initial snapshot data for the report from the Unified CCX Engine.
  • The Unified CCX Real-Time reporting APIs may be failing.
Recommended Action

Contact the support team with the following logs:

a. Enable ICD_RTDM debug and xdebug5, and collect the Unified CCX Engine logs.

b. Collect the Unified CCX Cluster View Daemon logs.

c. Collect the Cisco Unified Intelligence Center logs.

d. Open the report using Firefox and collect the Firebug console output.

Release Release 10.0(1)
Associated CDETS # N/A

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