Live Data reports do not display data

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Live Data reports do not display data

Problem Summary Live Data reports do not  display the data; only columns are visible.
Error Message N/A
Possible Cause The following are the possible causes:
  • Missing or incorrect system configuration related to the report for which the data is not displayed.
  • Live Data is not published to Cisco Unified Intelligence Center by Unified CCX Engine or the data published by the Unified CCX Engine is not consumed by Cisco Unified Intelligence Center.
  • Cisco Unified Intelligence Center is not pushing the Live Data to the browser.
  • Browser is unable to render the data retrieved from Cisco Unified Intelligence Center.
Recommended Action

1. Review and fix any issues in the Unified CCX configuration related to the report for which data is not displayed.

2. If the problem persists, contact the support team with the following logs: 

a. Enable ICD_RTDM debug and xdebug5, and collect the Unified CCX Engine logs.

b. Collect the Unified CCX Cluster View Daemon logs.

c. Collect the Cisco Unified Intelligence Center logs.

d. Open the report using Firefox and collect the Firebug console output.

Release Release 10.0(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

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