Live Data gadgets are not shown in Cisco Finesse Agent or Supervisor Desktops

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Live Data gadgets are not shown in Cisco Finesse Agent or Supervisor Desktops

Problem Summary Live Data gadgets are not shown in Cisco Finesse Agent or Supervisor Desktops.
Error Message N/A
Possible Cause The gadget URLs are not configured in Cisco Finesse.
Recommended Action

1. Log in to the Finesse Administration page.

2. Choose the Desktop Layout tab.

3. Check whether the gadget URL entry is present for the report in the respective layout (agent or supervisor).

Example - This is a sample URL for a report in the Agent layout:

//localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jspviewId=76D964AD10000140000000830A4E5E6F& filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQStats.AgentIds.agentId=loginId

Release Release 10.0(1)
Associated CDETS # N/A

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