Known Issue Template 1: Exchange Calendaring Integration

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Known Issue: Presence Bubbles Not Updating with Outlook 2010

What Caused it?

Presence status bubbles are not working in Outlook 2010 (32bit and 64bit) with cached mode enabled. However, it works fine with cached mode disabled.

The Offline Address Book wasn't getting updated quick enough or wasn't getting updated at all. Changing the name of the folder caused it to reach out and download a fresh new copy which was needed to work with the CUPC add-in.

What Can You Do?

To resolve this follow the following steps:

  1. Close Outlook
  2. Rename the folder here
    1.  %userprofile%\AppData\Local\Microsoft\Outlook
 If you see "Offline Address Books", rename that folder to another name.

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