Known Issue: What a CUPS license contains

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Known Issue: Why a CUPS license will not move from Demo to Permanent after license install

This note is specific to installing a permanent CUPS license file and after installing the license it still shows in Demo mode.

What Caused it?

This issue can be created by one of two reasons.
Having the incorrect MAC address attached to the license file or if the license file is not a proper for CUPS license file.

To confirm the MAC License is correct use an SSH session and log into the CUPS box and run the command
admin: show status
This file will give some information and also include the following information:
License MAC: e41f242xx224

The MAC address has been changed since it is important in this example so you can see what is happening.

If the license file has the incorrect MAC address this license will never move from Demo to Permanent mode.

The second reason is more common in which the incorrect license has been sent and you are not installing a proper CUPS license on your box.


A CUPS license is different than a Call Manager license file and only a CUPS license will work on a CUPS box. A CUPS license file should look something like:

INCREMENT ENT_PE_NODE cisco 1.0 permanent uncounted
HOSTID=e41f242xx224

INCREMENT ENT_PROXY_NODE cisco 1.0 permanent uncounted
HOSTID=e41f242xx2244

MAC address changed for this example and the rest of the license key has been removed.


There are additional feature sets that this license can contain but at the very least the license file must have both INCREMENT ENT_PE_NODE and INCREMENT ENT_PROXY_NODE or the CUPS license file will not function as expected and keep the CUPS box in Demo mode.


A Call Manager license file will look like:
INCREMENT PHONE_UNIT cisco 7.0 permanent uncounted
HOSTID=e41f242xx224

If you perform a quick glance at the license file before you install it if you see: INCREMENT PHONE_UNIT cisco 7.0 permanent uncounted
This is a Call Manager License which will not work on a CUPS box.



If you see: INCREMENT ENT_PE_NODE cisco 1.0 permanent uncounted
and: INCREMENT ENT_PROXY_NODE cisco 1.0 permanent uncounted
This is a CUPS license

What Can You Do?

If the Cisco licensing team sends you the incorrect license file it will have to be recreated for you. Please send the license back to the licensing team and let them know they sent you a Call Manager license. If there is still confusion you can attach the information in this WIKI. The team that also works specifically with CUPS can also assist

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