Known Issue: Cisco Unified Personal Communicator Fails to Add Contacts

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Cisco Unified Personal Communicator is unable to add contacts.


What Caused it?

Typically, this failure happens if one of these conditions is true:

1. Incorrectly configured "Directory Server Type" in Cisco Unified Personal Communicator settings.

2. Incorrectly configured LDAP attribute mappings


What Can You Do?

1. Incorrectly configured "Directory Server Type" in Cisco Unified Personal Communicator settings

Possible Solution

Go to Cisco Unified Presence Administration, and select Application > Cisco Unified Personal Communicator > Settings. Select the correct Directory Server Type


2. Incorrectly configured LDAP attribute mappings

Possible Solutions

  • Go to Cisco Unified Presence Administration, and select Application > Cisco Unified Personal Communicator > Settings. Select the correct Directory Server Type.

OR do this to restore all mappings to the original configuration settings:

  • Go to Cisco Unified Presence Administration, and select Application > Cisco Unified Personal Communicator > Settings. Select Restore Defaults.

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