Initialization: SQL User Creation Fails

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Initialization: SQL User Creation Fails

Problem Summary During the initialization process, the creation of a CUIC or Finesse SQL user fails.
Error Message

Example:

Error initializing the deployment. The following tasks did not complete successfully:

  • CUIC SQL User creation on Data Server side A
    • A SQL user with the specified login name already exists


Note: For Release 11.0(1), the error states "Data Server side A". For Release 11.5(1), the error states "AW-HDS-DDS side A".

Possible Cause An SQL user with the specified login name already exists.
Recommended Action
  1. Click Retry.
  2. If clicking Retry does not work, try to create a SQL Login or SQL user in SQL Server Management Studio. If this succeeds, delete the Login or User and run the initialization process again.
  3. If creating a SQL Login or User fails, consult your SQL Server documentation and ensure that Logins and Users can be created.
Release 11.0(1), 11.5(1)
Associated CDETS # None



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