Initialization: JTAPI Client Installation on the PG Fails

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Initialization: JTAPI Client Installation on the PG Fails

Problem Summary During the initialization process, the installation of the JTAPI cient on the PG Side A or Side B fails.
Error Message There was an error installing the JTAPI Client.
Possible Cause There is a network issue connecting to the Unified Communications Manager server.
Recommended Action

If the JTAPI client failed to install on Side A, log in to the PG-A CCE machine and try to ping the Unified Communications Manager host. If the ping fails, correct the network settings between PG-A and Unified Communications Manager.

If the JTAPI client failed to install on Side B, log in to the PG-B CCE machine and try to ping the Unified Communications Manager host. If the ping fails, correct the network settings between PG-B and Unified Communications Manager.

Release 11.5(1)
Associated CDETS # None



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