In Unified CCX, the Predefined Response page displays the message "Either the Predefined Response does not exist or SocialMiner is of a lower version."

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Problem Summary In Unified CCX, the Predefined Response page displays the message "Either the Predefined Response does not exist or SocialMiner is of a lower version."
Error Message
Either the Predefined Response does not exist or SocialMiner is of a lower version.
Possible Cause
  • The Predefined Response was deleted by another user.
  • SocialMiner is of a lower version than the supported version.
Recommended Action
  • Reload the Predefined Responses page to see the refreshed list of responses.
  • Upgrade to SocialMiner 10.5(1) or later version to use the feature completely.
Release Release 10.5(1)
Associated CDETS # N/A

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