| Problem Summary ||In a Cisco Contact Center Gateway deployment using Unified CCX, when a previously deleted application or agent is added back to Unified CCX, the application or agent does not appear on Unified ICME.
| Error Message ||None.
| Possible Cause ||You must physically delete all records marked for deletion on Unified ICME before recreating the records on Unified CCX.
| Recommended Action ||Complete the following steps before recreating the application or agent on Unified CCX:
- On the Unified ICM AW Configuration Manager, select ICM > Administration > Deleted objects.
- Delete the records marked for deletion.
| Release ||Release 7.5(1) and 8.0|
| Associated CDETS # || None. |