Hosted Collaboration Solution for Contact Center 10.0(1)SU1
|Product||Problem Summary||Error Code or Summary||Recommended Action|
|Golden Template Tool||Unable to clone VMs using GT tool|| "Template not found"|| Check the template is in the same datacenter, where VM needs to be deployed.|
|Golden Template Tool||Unable to clone VMs using GT tool|| "fault.NicSettingMismatch.summary"|| Check the number of NICs in the template and expected number of NICs in GT data sheet.Both should match.|
|Golden Template Tool||Unable to start DeployVM script execution|| ObjectNotFound: |
(C:\\scripts\Utils.PS1:String) [ ],
| The execution folder location should be C:\GoldenTemplate Instead of C:\.|
|Golden Template Tool||Unable to deploy VM using Golden template tool.|| “Resource validation Failed”|
“Unable to find the template which is available in the datastore”
| Golden Template name shouldn’t be renamed once created.
Verify that the vmdk file in datastore has the same name as the template name.
|CCDM||Unable to provision the agents from dual sided CCDM sever side B|| “The selected Agent could not be updated. The Provisioning Service's connection to a required component [cusX, CT_CISCO_CICM_CONAPI] is currently inactive. Please try again later.” || Issue could be with DB Replication
Remove the entry from table which is not in sync with both Side A and Side B servers. Then restart all CCDM services.
|CCDM||Unable to specify the customer name while adding a dial number using CCDM.|| Dial number gets added to ICM but the cutomer field of Dial number is set to “None”.|| In CCDM for mapping the configurations directly to customer where you have multiple Customer definitions. One has to do Remote tenant mapping while performing equipment mapping in ICE tool.|
|Golden Template Tool||Post VM deployment(windows) from GT Tool and after customization if we reboot the VM manually, then the Administrator password gets corrupted.||Administrator password gets corrupted and could not login to the system with default password||Post VM Deployment(windows) and customization it is mandatory to change the default Administrator password, else the password will get corrupted and VM would go to not usable state.|
|Golden Template Tool||While deploying VOSS components(like CUCM, CUIC, Finesse), GT tool fails to generate Platform config files||GT Tool fails to create Platform Configuration Files for VOSS products|| 1. It is mandatory to have "WinImage 32-bit" installed under "C:\Program Files (x86)\WinImage"|
2. It is mandatory to use Licensed version of WinImage, if not we need click ok manually when the tools prompts for confirmation on creating Platform configuration files
|Day 1 Config File|| Download the HCS Day1 Config File and extract it in CCE VM, Launch the ICMDBA Tool and import the Day 1 Config. Observe, the ICMDBA Tool crashes with no error logs.|
Example path to import the Day 1 Config:
Failure example: "C:\Users\administrator.UCCELAB\Desktop\HCS-CC_9.2.1-500_and_1000-Agent-Day1-Configuration\HCS-921-500and1000-Agent-Day1-Configuration"
|ICMDBA crashes while importing HCS "Day 1 Config File"|| If the length of the path to import the "Day 1 Config" file is bigger then the ICMDBA is expected to crash. |
Reducing the length of the filename or reduce the length of the path will resolve the issue.
Working example: "C:\Users\administrator.UCCELAB\Desktop\HCS-500\hcs-500-1\"
|ICM||Whisper Announcement Call flow fails||"Whisper Announcement was sent but SendToVru was not performed first."||Add send to vru node in Whisper Announcement Routing Script after Whisper Announcement Set variable node.|
|CUCM/CUSP||Whisper Announcement , Agent Greeting Call-flow fails||[Q.850;cause=86] Q850 Reason [86 - Call with the specified call identity is cleared]||Create a dedicated trunk between CUCM and CVP|
|CVP||System CLI is unable to retrieve data even if CVP is present.||Attempt to retrieve data fails from system CLI.|| Follow the steps specified in the link below:
|Perimeta SBC||One way audio.||Customer phone will not be able to receive media signals.|| Ensure the below configuration is in place under media:|
|Mediasense with Perimeta SBC||If Mediasense is unable to record.||For Perimeta SBC Mediasense call flow.|| Add below commands to configure Mediasense adjacency:|
|RSM||Unable to monitor agents from supervisors.||Call is disconnected after getting "The agent is being monitored".||Add the agent phones into RSM user created in CUCM|
|Queuing Call Flow||Customer is not able to hear Ring back tone if Gateway location is configured in CVP.||"B2BUA is not configured with a route for making calls. Please add route."||In CVP configure DN pattern with site id.|
|Avaya- Avaya to CUCM Transfer call flow using Translation Route.||Router is not getting call variables from Avaya if Avaya agent dials CVP DN.||Router is not getting call variables from Avaya.||Avaya agent should dial Avaya CTI RP Number to send call variables to router|