Hosted Collaboration Solution Release 10.0(1) Documentation

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Cisco Hosted Collaboration Solution (HCS) is a next-generation unified communications and collaboration platform for service providers who want to offer unique Cisco collaboration technologies using hosted and managed models. Cloud collaboration with Cisco HCS delivers the advantages of Cisco’s collaboration solutions, with the financial, operational, and strategic benefits associated with cloud services. Cisco HCS is a distributed system, consisting of Cisco hardware and software products that work together to enable service providers to offer services to their customers. Cisco HCS gives you:

  • A group of open, interoperable, integrated, and validated architectures that deliver secure and reliable collaboration services to service providers and lets them choose the configuration that fits their needs.
  • A unique and broad portfolio of unified communications and collaboration applications and features.
  • A platform that interoperates with service provider networks and their applications.
  • A comprehensive management tool.

This wiki page consolidates and catalogues the Documentation resources that are available for Cisco HCS Release 10.0(1).

Please note:

The documents linked from this page are intended for Cisco partners and customers.

You may need to sign in to Cisco.com with your credentials in order to see them listed online.


Contents

HCS Solution-Level Documentation - Release 10.0(1)

The following table contains links to solutions-related and function-related documentation for the Cisco HCS solution. Documents are displayed according to the implementation phase in which the content falls.

HCS Solution Documentation
Phase Release 10.0(1) Document Document Description Previous Releases
Plan

Cisco Hosted Collaboration Solution, Release 10.0(1) Solution Reference Network Design Guide

The SRND contains design considerations, guidelines, and best practices for deploying a standard Cisco Hosted Collaboration Solution (HCS).

Cisco Hosted Collaboration Solution, Release 10.0(1) End-to-End Planning Guide

The End-to-End Planning Guide provides the processes and tasks that are required to design a Cisco Hosted Collaboration Solution.

Release 9.2(1) SU1

Cisco Hosted Collaboration Solution, Release 10.0(1) Capacity Planning Guide

The Capacity Planning Guide provides capacity planning information for a Cisco Hosted Collaboration Solution.

Release 9.2(1) SU1

Install

Cisco Hosted Collaboration Solution, Release 10.0(1) Install Guide

The Cisco HCS Install Guide provides a high-level view of the installation of a Cisco Hosted Collaboration Solution (HCS) system. The document includes information related to installation strategies, discusses the installation sequence emphasizing the order in which components are to be installed. Specific product documentation is referenced for detailed installation instructions.

Upgrade and Migrate

Cisco Hosted Collaboration Solution, Release 10.0(1) Upgrade and Migration Guide

The Upgrade and Migration Guide summarizes the process that you must follow when upgrading your Cisco Hosted Collaboration Solution deployment. This document includes an overview of the solution upgrade and migration process as well as strategies, best practices, recommendations, and procedures for upgrading or migrating the Cisco HCS components or optional components.

Configure

Cisco Hosted Collaboration Solution, Release 10.0(1) Customer Onboarding Guide with Cisco Unified Communications Domain Manager 8.1(4)

The Customer Onboarding Guide with Cisco Unified Communications Domain Manager 8.1(4) describes the customer onboarding process by providing configuration procedures for major Cisco Hosted Collaboration Solution (HCS) components. Configuration procedures are provided in the form of checklists supported by high-level procedures. The configuration steps should be treated as reference information because, based on the customer network design, the steps may vary.

Cisco Hosted Collaboration Solution, Release 10.0(1) End-User Provisioning Guide with Cisco Unified Communications Domain Manager 8.1(4)

The End-User Provisioning Guide with Cisco Unified Communications Domain Manager 8.1(4) provides the information needed to provision end users in the Cisco HCS. This document includes information on the different configuration tools available, as well as how to add and manage end users, their devices, and their services.

NA

HCS Web Services Interface Javadoc (PDF/Zip)

The Web Services Java Document describes the HCS Webservices Interface Javadoc Interface.

HCS Web Services Interface Javadoc Sample Code

Sample code for the HCS Webservices Interface Javadoc.
Maintain

Cisco Hosted Collaboration Solution, Release 10.0(1) Maintain and Operate Guide

The Maintain and Operate Guide provides solution-focused information on maintenance tools, performance monitoring with Prime Collaboration Assurance and backup and restore tasks.

NA

Cisco Hosted Collaboration Solution, Release 10.0(1) Dial Plan Management for Cisco Unified Communications Domain Manager, Release 8.1(4)

The Dial Plan Management for Cisco Unified Communications Domain Manager, Release 8.1(4) document outlines the key architectural elements that define the Cisco HCS Dial Plan Model, the mechanics of how the model is constructed, and the resulting service configurations in Unified Communications Domain Manager.

Troubleshoot

Cisco Hosted Collaboration Solution, Release 10.0(1) Troubleshooting Guide

The Cisco HCS Troubleshooting Guide provides troubleshooting information for the Cisco Hosted Collaboration Solution.

Reference

Cisco Hosted Collaboration Solution, Release 10.0(1) Documentation Guide

The Documentation Guide describes Cisco HCS solution documentation, including references and links to solution components.

Cisco Hosted Collaboration Solution, Release 10.0(1) Release Notes

Release Notes for Cisco HCS includes the most up to date information on the release, updates related to configuration and support, caveats, and known issues.

Release Notes for CUCDM includes information on open caveats and where to find information on resolved caveats in the release.

The Compatibility Matrix lists the compatible software and hardware releases for the components of Cisco HCS. It is now in a spreadsheet format that includes all previous releases that are still supported.

N/A

Cisco Hosted Collaboration Solution, Release 10.0(1) New and Changed Information

The New and Changed Guide describes the new and updated functionality for the Cisco HCS 10.0(1) release.

Cisco Hosted Collaboration Solution, Release 10.0(1) Features for Cisco Unified Communications Manager

The Features Guide for Cisco Unified Communications Manager clarifies the support and provisioning approach for key Cisco Unified Communications Manager (Unified CM) features in Cisco HCS.

Cisco Hosted Collaboration Solution, Release 10.0(1) Features for Shared Instance Cisco Unified Communications Manager

The Features Guide for Shared Instance Cisco Unified Communications Manager clarifies the support and provisioning approach for key Shared Instance features in Cisco HCS.

NA

Cisco Hosted Collaboration Solution, Release 10.0(1) Features for Cisco Unity Connection

The Features Guide for Cisco Unity Connection clarifies the support and provisioning approach for some key Cisco Unity Connection features in Cisco Hosted Collaboration Solution (HCS).

Cisco Hosted Collaboration Solution, Release 10.0(1) Features for Cisco Unified Communications Manager IM and Presence Service

The Features Guide for IM and Presence clarifies the support and provisioning approach for Cisco Unified Communications Manager IM and Presence Service features in Cisco HCS.

Cisco Hosted Collaboration Solution, Release 10.0(1) Features for Cisco Unified Contact Center

This Features Guide for Cisco Unified Contact Center clarifies the support and provisioning approach for key Cisco Unified Contact Center features in Cisco HCS.

Cisco Hosted Collaboration Solution, Release 10.0(1) SIP and CTI Support

The SIP and CTI Support document provides general guidelines for configuring a generic SIP trunk for SIP applications, third-party SIP phones and SIP-verified phones, and CTI applications for Cisco HCS Software Release 10.0(1).

Cisco Hosted Collaboration Solution, Release 10.0(1) Integration with Cisco Collaboration Client Applications

The Cisco HCS Integration with Cisco Collaboration Client Applications provides detailed information and description of the Cisco UC Integration for Microsoft Office Communicator and Cisco UC Integration for Microsoft Lync functionality delivered in Cisco Hosted Collaboration Solution (HCS), as well as for Cisco Collaboration Client Applications for HCS configuration.

Licensing

Cisco Hosted Collaboration Solution, Release 10.0(1) License Management

The License Management Guide outlines the steps required to obtain, activate, and manage licenses related to the Cisco Hosted Collaboration Solution (HCS). This document also provides information that you need to extract information about license usage from individual components that are part of Cisco HCS.

Cisco Hosted Collaboration Mediation Fulfillment Documentation

The following table contains links to documentation for the Cisco HCM-F. Documents are displayed according to the implementation phase in which the content falls.

Cisco Hosted Collaboration Mediation Fulfillment Documentation
Phase Release 10.0(1) Document Document Description Previous Releases

Plan

Cisco Hosted Collaboration Meditation Fulfillment Planning Guide, Release 10.0(1)

The Cisco HCM-F Planning Guide provides instructions for planning Cisco Hosted Collaboration Mediation Fulfillment (HCM-F) in Cisco Hosted Collaboration Solution (HCS), including information on Cisco HCM-F services and resource requirements.

NA

Install

Cisco Hosted Mediation Fulfillment Install and Configure Guide, Release 10.0(1)

The Cisco HCM-F Install and Configure Guide provides the information and procedures for installing, upgrading, and configuring Cisco HCM-F.

NA

Configure

Cisco Hosted Collaboration Mediation Fulfillment, Developer Guide Release 10.0(1)

The Cisco HCM-F Developer Guide describes the Cisco HCM-F API.

Cisco Hosted Collaboration Mediation Fulfillment API Gateway Proxy Developer Guide, Release 10.0(1)

The API Gateway Proxy Developer Guide describes the gateway proxy API.

Maintain

Cisco Hosted Collaboration Mediation Fulfillment Operate and Maintain Guide, Release 10.0(1)

The Operate and Maintain Guide provides instructions for maintaining and operating Cisco HCM-F in Cisco HCS.

NA

Cisco Hosted Collaboration Mediation Fulfillment Command Line Interface Reference Guide, Release 10.0(1)

The CLI Reference Guide provides information on the command line interface for Cisco HCM-F.

Release 9.2(1)

Reference

Release Notes for Cisco HCM-F

Release Notes for Cisco HCM-F includes information on open caveats and where to find information on resolved caveats in the release.

Troubleshooting

Cisco Hosted Collaboration Mediation Fulfillment Troubleshooting Guide, Release 10.0(1)

This Cisco HCM-F Troubleshooting Guide provides the information about troubleshooting tools and the procedure for troubleshooting components of Cisco HCM-F.

NA

Cisco Unified Communications Domain Manager Documentation

The latest release of Cisco Unified Communications Domain Manager for Cisco HCS 10.0(1) is release 8.1(4) ER2:

The core set of Cisco Unified Communications Domain Manager 8.1.4 documents are collected in a zip file: Cisco Unified Communications Domain Manager Documentation for Cisco HCS. You can also download the zip file for Release 8.1.3. The documents are organized by the structure that is specified in the user assistance guide, which is the documentation roadmap for Cisco Unified Communications Domain Manager.

In addition to the documents in the zip file, the following table displays a selection of the most commonly used documents for Cisco Unified Communications Domain Manager.

Technical Documents
Category Document Previous Version
Configure
  • [ License Activation Guide for Cisco Unified Communications Domain Manager 8.1.4]
Maintain and Operate
  • N/A

Troubleshoot

Reference
  • N/A

vPGW Documentation

The following table displays a subset of documents for the vPGW switch. To obtain a zip file that contains the full set of vPGW documentation, download the Cisco Virtual PGW Softswitch Documentation zip archive.

Technical Documents
Category Document

Feature Documents

Guides

HCS Component-level Documentation

The following table contains links to product documentation for the different components that are included in the HCS solution. Component level documentation can cover functionality and capabilities not utilized in Cisco HCS. Refer to Cisco HCS solution-level and Cisco HCS functional-level docs for supported usage of the components within Cisco HCS.

For the component releases supported in Cisco HCS 10.0(1), refer to the Compatibility Matrix for Cisco Hosted Collaboration Solution.

HCS Component Product Documentation
Component Class HCS Component Documentation Links
Aggregation Layer

Cisco Unified Communications Manager Session Management Edition

Cisco PGW

Cisco vPGW

Cisco Unified Border Element (SP Edition)

Cisco Unified Border Element (Enterprise Edition)

Cisco IP Transfer Point

Cisco AS5400XM Universal Gateway (Trunking)

Metaswitch Perimeta Session Border Controller

Service Fulfillment

Cisco Unified Communications Domain Manager

Cisco Prime License Manager

Cisco Hosted Collboration Mediation Fulfillment

  • For documentation, see the documents under Cisco Hosted Collaboration Mediation Fulfillment.
Service Assurance

Cisco Prime Collaboration Assurance

Virtualized Multi-tenant Data Center Infrastructure

Cisco Virtual Network Management Center

Cisco Nexus 5000 Series Switches

Cisco ASR 9000 Series Aggregation Services Routers

Cisco Nexus 7000 Series Switches

Cisco Unified Computing System Manager

Cisco UCS B-Series Blade Server

Cisco UCS C-Series Rack Servers

Cisco UCS 5100 Series Blade Server Chassis

Cisco UCS 2104 Fabric Extender

Cisco UCS 6120 or 6140 Fabric Interconnects

Hypervisor-VMware vSphere Enterprise Plus (Includes VMware ESXi and VMware vCenter)

  • To obtain documentation, please refer to the vendor website.

VMware vCenter Server

  • To obtain documentation on VMware vCenter Server, refer to the vendor website.

Cisco MDS 9500 Series Multilayer Directors

Cisco MDS 9222i Multilayer Switches

EMC CLARiiON FLARE

  • To obtain documentation on the EMC CLARiiON FLARE, refer to the vendor website.

Cisco TelePresence

To obtain documentation on the Cisco TelePresence line of products, go to http://www.cisco.com/web/CA/products/telepresence/index.html

Security Appliance

Cisco ASA 5500 Series Adaptive Security Appliances

Cisco Virtual Security Gateway for Cisco Nexus 1000V Series Switches

LDAP-Microsoft Active Directory

To obtain documentation on Microsoft Active Directory, refer to the vendor website.

Cisco Network Registrar

To obtain documentation on Cisco Network Registrar, go to http://www.cisco.com/en/US/products/sw/netmgtsw/ps1982/tsd_products_support_series_home.html

Media Resources and MCU

Cisco 2800, 2900, and 3900 Series Integrated Services Routers

Cisco TelePresence MCU 4200, 4500 and MSE 8420, 8510

SRST Gateways

Cisco 1900, 2900, and 3900 Series Integrated Services Routers G2

Cisco 1800, 2800, and 3800 Series Integrated Services Routers G1

Cisco Gateways and Adapters

Cisco VG Series Gateways

Cisco ATA 180 Series Analog Telephone Adaptors

Transnova S3

Cisco Expressway Series

Cisco Unified Communications Applications and Widgets

Cisco Unified Communications Manager

Cisco Unity Connection

Cisco Unified Communications Manager IM and Presence Service

Cisco Emergency Responder

Cisco WebEx Meeting Center

Cisco Hosted Collaboration Solution for Contact Center

Cisco Unified Contact Center Express

Cisco Unified Attendant Consoles Premium Edition

Cisco Paging Server

Cisco Virtual Experience Client VXC 6215

Cisco Endpoints

Cisco Phones (3900 Series, 6900 Series, 7900 Series, 8900 Series, and 9900 Series)

Cisco Cius

Cisco Unified Video Advantage

Cisco IP Video Phone E20

Cisco TelePresence

Cisco Jabber

Cisco Unified Personal Communicator for Windows or MAC

Cisco UC Integration (TM) for Cisco WebEx Connect

Cisco UC Integration (TM) for Microsoft Lync

Cisco UC Integration for Microsoft Office Communicator

Cisco UC Integration for IBM

Cisco UC Integration for RTX

Cisco Mobile for Nokia

Cisco Mobile for iPhone

IMS-integrated Mobile

Carrier-integrated Mobile

Third-party endpoints

Third-party SIP Device (Basic and Advanced)

Third-party AS-SIP Endpoint

Generic Desktop Video Endpoint

Generic Multiple Screen Room System

Generic Single Screen Room System

CTI Applications (also Jabber Clients)

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