HRC installation fails with Error 1722

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HRC installation fails with Error 1722

Problem Summary HRC installation fails with 5022 error
Error Message Error messages from the log:<host_name>CiscoAppReports<n>.log

63: 4/26/2011 4:33:27 PM %CHC-LOG_SUBFAC-3-UNK: Error # 339 ,Description= Component 'crviewer.dll' or one of its dependencies not correctly registered: a file is missing or invalid ,LastDllError= 0 64: 4/26/2011 4:33:27 PM %CHC-LOG_SUBFAC-7-UNK:Prompting user with error (titleID=5021msgID=5022) 65: 4/26/2011 4:33:27 PM %CHC-LOG_SUBFAC-3-UNK:Exceptional Error | An Exceptional Error occurred. Application exiting. Check the log file for error 5022. 66: 4/26/2011 4:33:51 PM


Possible Cause Following can be possibilities -

HRC is being upgraded from 4.x to later versions and the old installation has not been cleaned out correctly.

Another possibility is that Informix files are not installed. Solution:

Normally before the historical editor is installed the Informix msi needs to be unpacked and installed. For some reason and for some PC’s this does not happen. So we went to another PC where the historical report client was successfully installed and we took the MSI from c:\program files\InformixMSI

Recommended Action
  • Ensure that 'Crystal Reports' software and third party applications that use Crystal Reports are not present on the machine.

1. Uninstall HRC completely. - During uninstallation, the installer may ask the permission to delete some DLLs. Click 'Yes' for such messages. - During uninstallation, the installer may ask permission to do file operations on some exe files. . Click 'Yes' for such messages.

2..After uninstallation, unregister dlls in the following way

i) Go to Command Prompt (Run->cmd) ii) Go to System32 directory (cd C:\Windows\System32) iii) Type commands regsvr32 / u craxdrt.dll (Press enter) & regsvr32 / u crviewer.dll (Press enter) iv) Exit cmd and delete craxdrt.dll and crviewer.dll from "C:\Windows\System32"

3. Remove the following registry entries (if they are present) from 'HKEY_CURRENT_USER' and 'HKEY_LOCAL_MACHINE' . Use 'regedit' command from 'start->Run' - Cisco Systems ->Cisco Historical report Client - Crystal reports - Business Objects

4. Delete the Crystal dlls from 'C:\WINDOWS\System 32' folder:

List of Dlls Removed

========

craxdrt.dll craxdrt_res_*.dll (total 13 dlls for 13 languages) crdb_ado.dll crdb_ado_res_*.dll (total 13 dlls for 13 languages)) credui.dll crqe.dll crqe_res_*.dll (total 13 dlls for 13 languages)) crtowards_*.dll (total 13 dlls for 13 languages) crtslv.dll crviewer.dll crxf_pdf.dll crxf_pdf_res_*.dll (total 13 dlls for 13 languages) crxf_rtf.dll crxf_rtf_res_*.dll (total 13 dlls for 13 languages) crxf_xls.dll crxf_xls_res_*.dll (total 13 dlls for 13 languages) cxlib**.dll

5.Delete the following folders (if present) from 'C:\Program files' 'Cisco CRS Historical reports', 'Cisco UCCX Historical Reports', 'Business Objects', 'Crystal reports'

6. Reboot the machine if a reboot is not performed after uninstallation.

7. Do a fresh install of HRC downloaded from the UCCX box. - During installation, the installer may ask permission to install some files . Click 'Yes' for such messages.

8. Register dlls. i) Go to Command Prompt (Run->cmd) ii) Go to System32 directory (cd C:\Windows\System32) iii) Type commands 'regsvr32 craxdrt.dll' (Press enter) & 'regsvr32 crviewer.dll' (Press enter) iv) Exit cmd

9) Launch HRC


Release Unified CCX, Release 7.0 | Unified CCX, Release 8.0 | Unified CCX, Release 8.5
Associated CDETS #

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