| Problem Summary
| When trying to run the Cisco Unified CCX Historical Reports Client Scheduler the reports fail to generate.
|
| Error Message
| Description=EIX000: (-27001) Read error occurred during connection attempt.
Note: This error is thrown in CiscoSchPrintExport.log
|
| Possible Cause
| This scenario is generally seen when the DNS settings are enabled for UCCX. However, the appropriate reverse look up zone entries in the DNS server are not configured.
|
| Recommended Action
| It is required to configure the appropriate reverse look up zone entries in the DNS server.
|
| Release
| Release 8.0(x), Release 8.5(x)
|
| Associated CDETS #
| "None"
|
