Genesys T-Server: Call variables not populated on UCCE after post routing dialog
Call variables not populated on UCCE after post routing dialog.
|Problem Summary|| A call placed to a UCCE route point that is Genesys controlled targets an agent or skill group but the data set in the Genesys system does not get transported to UCCE. (This can be confirmed either on a UCCE CTI-OS desktop, or in the TCD’s).
Check the UCCE CTI-Server log
the reason for failure of the request.
|Associated CDETS #||N/A|