Genesys T-Server: Call placed and queued in Genesys Enterprise does not get Dequeued

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A call placed and queued in Genesys Enterprise does not get Dequeued.

Problem Summary A call placed into a Genesys enterprise system gets treatment and is queued but does not get dequeued and delivered to the agent site when a UCCE agent becomes available.
Error Message N/A.
Possible Cause
Recommended Action

Proceed to Call to Genesys Enterprise with available agents does not go to UCCE.

Release Release 8.0(2)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

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