General Troubleshooting: Java Garbage Collection Paging Spikes on the CVP Server

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General Troubleshooting: Java Garbage Collection Paging Spikes on the CVP Server

Problem Summary There are multiple heartbeat misses between VRU Peripheral Gateway and Unified CVP resulting in an increase in Java Garbage Collection Paging on the CVP Server.This is a known issue with Unified CVP version 8.5(1).
Error Message None
Possible Cause

The Java garbage collection performance tuning is not set properly.

Recommended Action

1. On your machine, open the Registry Editor.
2. Navigate to HKEY_LOCAL_MACHINE>SOFTWARE>Wow6432Node>Apache Software Foundation>Procrun2.0>CallServer>Parameters>Java

3. Click the Options tab and add the following entry: -XX:+UseConcMarkSweepGC
4. Restart the service.

Release Release 8.5(1)
Associated CDETS # CSCtl53154


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