General: Updates in Cisco Mobile Supervisor page does not reflect changes in Unified CCX server

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Updates in Cisco Mobile Supervisor page does not reflect changes in Unified CCX server

Problem Summary Auto-updates or manual updates in the Cisco Mobile Supervisor page does not reflect the change made in the Unified CCX server.
Error Message None.
Possible Cause This problem occurs for one of three scenarios:
  • In the Cisco Mobile Supervisor, you are at the CSQ list page and in the Unified CCX server CSQs are added to or deleted from the team
  • In the Cisco Mobile Supervisor, you are at the Agent page for a particular team and in the Unified CCX server:
  • Agents are added to or deleted from the CSQ
  • An agent name is changed
  • In the Cisco Mobile Supervisor, you are at the CSQ detail page and in the Unified CCX server:
  • Agents are added to or deleted from the CSQ
  • An agent name is changed
Recommended Action You have two options:
  • Tap the Refresh icon () in the list of teams page to obtain the latest update from the Unified CCX server.
  • Explicitly logout of the Cisco Mobile Supervisor and log in again.
Release Release 1.0 and 2.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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