| Problem Summary
|| Unified CVP and Gateway logs both indicate that Unified CVP is playing Music On Hold (MOH) to the caller, but the caller hears dead air.
| Error Message
| Possible Cause
|| Attempting to Queue to a Unified ICM Skill Group (Assignment Queue) viaUnified CVP. Unified CVP logs indicate it is playing media to caller. Call is established, butcaller hears dead air.
| Recommended Action
|| On the gateway, make sure you do NOT have a line that says: "no ip route". If you do, type "ip route" to double-negate it.
|| Release 7.6(1)