| Problem Summary
| Unified CVP and Gateway logs both indicate that Unified CVP is playing Music On Hold (MOH) to the caller, but the caller hears dead air.
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| Error Message
| None.
|
| Possible Cause
| Attempting to Queue to a Unified ICM Skill Group (Assignment Queue) viaUnified CVP. Unified CVP logs indicate it is playing media to caller. Call is established, butcaller hears dead air.
|
| Recommended Action
| On the gateway, make sure you do NOT have a line that says: "no ip route". If you do, type "ip route" to double-negate it.
|
| Release
| Release 7.6(1)
|
