|Problem Summary||Finesse AgentInfo gadget does not work properly in Internet Explorer 11.|
|Possible Cause|| MediaSense operates in Edge mode (preferred Document mode) of Internet Explorer. If Internet Explorer is not in Edge mode, MediaSense might not work as expected and gives an error. |
For example: The following error appears in the console log.
|Recommended Action|| For Finesse AgentInfo gadget to function efficiently in Internet Explorer 11, perform the following steps: |
In case Edge is not displayed as the Document mode, click the drop-down list icon and choose Edge.
|Release||Release 10.5_SU1, Release 11.0(1)|
|Associated CDETS #||CSCuz76136|