General: Internet Explorer requirements to run Finesse AgentInfo gadget

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Internet Explorer requirements to run Finesse AgentInfo gadget

Problem Summary Finesse AgentInfo gadget does not work properly in Internet Explorer 11.
Error Message None
Possible Cause MediaSense operates in Edge mode (preferred Document mode) of Internet Explorer. If Internet Explorer is not in Edge mode, MediaSense might not work as expected and gives an error.

For example: The following error appears in the console log.
{"responseMessage":"Failure: One or more of the fieldValue parameters are of the incorrect type.","responseCode":4057,"detail":"Found invalid stateChangeTime value"} Errors: Data: [object Object]

Recommended Action For Finesse AgentInfo gadget to function efficiently in Internet Explorer 11, perform the following steps:
  1. Access Internet Explorer 11.0 > Tools > F12 Developer Tools.
  2. On the bottom right corner, ensure that Edge is displayed as the Document mode.

In case Edge is not displayed as the Document mode, click the drop-down list icon and choose Edge.

Note: You can also change the Document mode under the Emulation tab. Choose Edge from the Document mode drop-down list.


Release Release 10.5_SU1, Release 11.0(1)
Associated CDETS # CSCuz76136

Rating: 0.0/5 (0 votes cast)

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