Gadgets: XMPP Messaging infrastructure error while running a Gadget or Live Data reports

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Gadgets: XMPP Messaging infrastructure error while running a Gadget or Live Data reports

Problem Summary You see an error message in the report viewer while you run a Gadget or Live Data report.
Error Message Live Data Report displays the following error: Error updating the filter information. XMPP Messaging infrastructure error.

Gadget displays the following error: XMPP Messaging infrastructure error.

Possible Cause None
Recommended Action
  • Log in to RTMT tool to check whether the Unified Intelligence center Notification (OpenFire) service is down.
  • If the service is down, collect the Unified Intelligence center logs from the server.
  • Search for the following pattern in the logs:
    • 0000000206: Dec 04 2013 18:52:51.146 +0530: %CCBU__CUIC_REALTIME-3-XMPP_USER_CONNECTION_FAILURE: %[error_message=The connection listener has detected that the connection was dropped due to an error: stream:error (system-shutdown)][exception=stream:error (system-shutdown)]: Failed to connect and/or authenticate with the XMPP server
    • 0000000207: Dec 04 2013 18:52:51.150 +0530: %CCBU__CUIC_REALTIME-3-EXCEPTION_INFO: %[build_date=Jan 01, 1970 7:43 AM][build_type=rel][exception=stream:error (system-shutdown)
  • Restart the Unified Intelligence center Notification (OpenFire) service.
Release Release 10.0(1)
Associated CDETS # None

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