Gadgets: Live Data reports display error message "Live Data is not available" even if all the Live Data services and components are working as expected

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Gadgets: Live Data reports display error message "Live Data is not available" even though all the Live Data services and components are working as expected

Problem Summary Gadgets: Live Data reports display error message "Live Data is not available" even though all the Live Data services and components are working as expected.
Error Message N/A
Possible Cause Datasource might be down and display an error message "Live Data is not avaialable" even if services like Unified Intelligence Reporting Center and Unified Intelligence Center OpenFire are up. Ensure that datasource is up or else failover or recovery is not possible.
Recommended Action
  • Log in to Unified Intelligence Center > Data Source.
  • Select the appropriate datasource and click Edit.
  • Perform Test Connection. The connection should be online.

If the data source is offline, ensure that the broker URL starts with a failover and then perform the Test Connection. If the data source still does not come online, contact the support team.

Release Release 10.5(1)
Associated CDETS # N/A

Rating: 1.0/5 (5 votes cast)

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